Terms & Conditions


  • Billing Customer will be charged in INDIAN RUPEES once pickup is complete.
  • Please allow 24 Hours for pickup from the scheduled pickup date.
  • The rates that are provided to customer over the phone or email are based on the weight customer have given us.Chargeable weight will depend on actual weight or dimensional weight whichever is higher.
  • Chargeable weight will be determined after package is picked up from location by our team. Weight charged will be actual or dimensional weight whichever is higher. Dimensional weight will be calculated as Length X Width X Height / 5000. If you have multiple boxes each items will be calculated with actual or Dimensional weight whichever is higher .
  • Customer’s package(s) will be inspected for any prohibited items. If there are any contents that are prohibited they will be removed and destroyed.
  • We recommend that customers list all contents of your package & hand over the same to our representative while they visit you for pickup. This will eliminate a lot of guess work hence items can be eliminated instantaneously.
  • It is the responsibility of the Sender to make sure packages are packed & sealed properly and are safe for air travel. Direct To Direct will not be responsible for any lost, damaged or stolen items as packages get transferred various sectors outside Direct To Direct control.
  • Direct To Direct will not be responsible for any delays in shipment due to customs clearance, National Holidays, Religious Holidays, Inclement weather conditions, etc.
  • Direct To Direct does not provide any guarantees on delivery time. It is estimated an average of 6 to 9 business days for packages to arrive at their destination.
  • Direct To Direct will come to pick up your package only once. There will be A Rs. 200/- Service Fee for each additional attempts.
  • Direct To Direct will charge pick up cancellation Fees of Rs. 200/- after scheduling a pick up.
  • Additional Rs. 1500/- Service Fees will be applied for electronic products per shipment.
  • If your package is not delivered at all then, Direct To Direct will reimburse upto Rs.5000/- or the declared value, whichever is less.
  • Fuel Surcharge will be levied extra.
  • Service Tax will be levied extra as per notification of the Central Government.
  • Payment to be made in cheque or demand draft in favor of "Direct To Direct".
  • We also Accept Online Payment @ an extra surcharge of 8%.
  • We also except cash
  • What Shipment means: A shipment means all documents and or parcels that travel under one airway bill, not just any single document or envelope included in a shipment. The sender certifies that the shipment details are complete and accurate, and that shipment is properly marked, addressed and packed to ensure safe transportation, with ordinary care in handling. Customer agrees that all shipments will be transported via air courier and or cargo mode and may experience mode changes during transit by carrier without any prior notice. Shipment is within the carrier’s jurisdiction up until carrier delivers to final destination address.
  • ALL shipments are tendered to Direct To Direct via our online schedule shipment system by which Direct To Direct tracks and monitors each shipment. It is responsibility of the customer to make informed and educated decisions related to shipment. Direct To Direct will not be held responsible for customers filing complaint(s) against mis-quotations, mis-communications, incorrect information received by customer.
  • Shipment charges will be based on dimensional or actual weights, whichever is higher. Dimensional-weight pricing is applicable on a per-shipment basis to all shipments in customer packaging. Direct To Direct packaging may also be subject to dimensional-weight pricing. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. Customers who fail to apply the dimensional-weight calculation to a package may be assessed dimensional-weight charges by Direct To Direct.
  • ALL Shipments will be tendered to Direct To Direct in a box/carton made of cardboard or any form of valid container that can be sealed tightly to avoid damage or leakage. Plastic bags, paper bags, torn suitcases are not acceptable forms of container used for shipping.
  • Shipments sent via FedEx, DHL, UPS, TNT, Or any other carriers will be brokered by them at the destination country. Direct To Direct is not responsible for any fees, duties, storage & handling at destination country.
  • Direct To Direct is not responsible for notifying sender of any additional documentation required at time of shipment other than the shipping label and an invoice as per standard requirement for shipping.
  • The shipping carrier FedEx, DHL, UPS, TNT or other company are responsible for notifying customers on rules and regulations to be followed at destination country upon shipment arrival at destination country required for any clearance procedures.
  • Shipments tendered to Direct To Direct going to destination country, India, via Direct To Direct carrier will be brokered for clearance by agents affiliated with Direct To Direct. Sender or Recipient is ultimately responsible for any duties and taxes levied for shipment in India.
  • Direct To Direct is not responsible for any delays caused in transporting shipment(s) locally within destination country.
  • Direct To Direct will not accept shipments considered prohibited and or hazardous as per United States Department of Transportation (USDOT), International Air Transport Association (IATA), United States Transportation Security Administration (TSA) or the International Civil Aviation Organization (ICAO).
  • Transit Time: Please be advised that transit time varies based on the carrier. Delivery times vary by carrier and are not always guaranteed 100% of the time. The transit times are given assuming there aren’t any delays that are unforeseen unless otherwise stated. Direct To Direct will not held liable for any delays caused during transit of shipment which can affect final delivery of shipment at destination country.
  • Documentation
    1. Proper & complete documentation by the parties is compulsorily required along with accurate details of the SHIPPER /RECEIVER’s name addresses telephone numbers email ids and forms, permits, way bills invoices, STN(Stock Transfer Note) etc. as per the statutory requirements.
    2. Direct To Direct shall not be made responsible/ liable in case of any deficiency in the documents/statutory requirements and no claim of grievance of nay nature shall be entertained if the same is arising out of the reasons mentioned herein above.
    3. Parties hereby undertake to make good the loss to Direct To Direct in case their shipment (s) cause damage to other shipments loaded in the Vehicle due to inherent nature and which is wrongly declared by the parties OR in case of seizure by any Government authority due to improper and incomplete documentation as a result other shipment(s) also get delayed resulting in a loss to Direct To Direct.
  • Transit Time: Please be advised that transit time varies based on the carrier. Delivery times vary by carrier and are not always guaranteed 100% of the time. The transit times are given assuming there aren’t any delays that are unforeseen unless otherwise stated. Direct To Direct will not held liable for any delays caused during transit of shipment which can affect final delivery of shipment at destination country.
  • LIEN: Direct To Direct shall have a right to general lien over all the shipment of parties towards any dues payable to Direct To Direct.
  • Liabilities Not Assumed: DIRECT TO DIRECT WILL NOT BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE DECLARED VALUE OR US$100 FOR CARRIAGE OF A SHIPMENT ARISING FROM TRANSPORTATION SUBJECT TO THE TERMS AND CONDITIONS CONTAINED IN THE DIRECT TO DIRECT TERMS & CONDITIONS, WHETHER OR NOT DIRECT TO DIRECT KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES MIGHT BE INCURRED.In no event shall Direct To Direct, including, without limitation, agents, contractors, employees and affiliates, be liable for any special, incidental or consequential damages, including, without limitation, loss of profits or income, whether or not Direct To Direct had knowledge that such damages might be incurred.

If we inadvertently accept a shipment with a destination city or cities that we do not serve in a country to which Direct To Direct international services are provided, we may attempt to complete the delivery. However, we will not be liable and we will not provide any proof of delivery. The delivery commitment listed for such country will not apply, and the applicable rate will be the highest for that country plus the maximum extended service area surcharge. In these cases, the money-back guarantee applies only to the portion of the transportation provided directly by us.

We will not be liable or responsible for loss, damage or delay caused by events we cannot control.

We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of any loss, damage, delay, mis-delivery, non-delivery, misinformation or any failure to provide information, except such as may result from our sole negligence. We will not be liable for, nor will any adjustment, refund or credit of any kind be given as a result of, any loss, damage, delay, misdelivery, non-delivery, misinformation or failure to provide information caused by or resulting in whole or in part from:

    1. The act, default or omission of any person or entity, other than Direct To Direct, including those of any local, state or any government agencies.
    2. The nature of the shipment, including any defect, characteristic or inherent vice of the shipment.
    3. Your violation of any of the terms and conditions contained in the Direct To Direct Terms and Conditions, as amended or supplemented, or on an air waybill, standard conditions of carriage, tariff or other terms and conditions applicable to your shipment, including, but not limited to, the improper or insufficient packing, securing, marking and addressing of shipments, or use of an account number not in good credit standing, or failure to give notices in the manner and time prescribed.
    4. Perils of the air, public enemies, criminal acts of any person(s) or entities including, but not limited to, acts of terrorism, public authorities acting with actual or apparent authority, authority of law, local disputes, civil commotion, hazards incident to a state of war, local, national or international weather conditions (as determined solely by us), local, national or international disruptions in air or ground transportation networks (as determined solely by us), strikes or anticipated strikes (of any entity, including, but not limited to, other carriers, vendors or suppliers), labor disruptions or shortages caused by pandemic conditions or other public health event or circumstances, natural disasters (earthquakes, floods and hurricanes are examples of natural disasters), conditions that present a danger to our personnel, and disruption or failure of communication and information systems (including, but not limited to, our systems).
    5. Our compliance with verbal or written delivery instructions from the sender, recipient or persons claiming to represent the shipper or recipient.
    6. Damage or loss of articles packaged and sealed by the sender or by person(s) acting at the sender's direction, provided the seal is unbroken at the time of delivery, the package retains its basic integrity, and the recipient accepts the shipment without noting the damage on the delivery record.
    7. Our inability or failure to complete a delivery, or a delay to any delivery, due to acts or omissions of customs or other regulatory agencies.
    8. Delays in delivery caused by adherence to Direct To Direct policies regarding the payment of duties and taxes or other charges.
    9. Our inability to provide a copy of the delivery record or a copy of the signature obtained at delivery.
    10. Erasure of data from or the loss or irretrievability of data stored on magnetic tapes, files or other storage media, or erasure or damage of photographic images or soundtracks from exposed film.
    11. The loss of any personal or financial information including, but not limited to, social security numbers, dates of birth, driver's license numbers, credit card numbers and financial account information.
    12. Our failure to honor package-orientation graphics (e.g., 'up' arrows, 'this end up' markings), 'fragile' labels or other special directions concerning packages.
    13. Your failure to ship goods in packaging approved by us prior to shipment where such prior approval is recommended or required.
    14. The shipment of fluorescent tubes, neon lighting, neon signs, X-ray tubes, laser tubes, light bulbs, quartz crystal, quartz lamps, glass tubes such as those used for specimens and glass containers such as those used in laboratory test environments.
    15. Our failure to notify you of any delay, loss or damage in connection with your shipment or any inaccuracy in such notice.
    16. Shipments released without obtaining a signature if a signature release is on file.
    17. Our failure or inability to attempt to contact the sender or recipient concerning an incomplete or inaccurate address; incorrect, incomplete, inaccurate or missing documentation; payment of duties and taxes necessary to release a shipment; or an incomplete or incorrect customs broker's address.
    18. The failure to properly designate a delivery address as a Residential Delivery or Commercial Delivery, including delivery addresses that were processed through any address verification function or program.
    19. Any package where Direct To Direct records do not reflect that the package was tendered to Direct To Direct by the shipper.
    20. The shipper's failure to delete all shipments entered into a Direct To Direct self-invoicing system, Internet shipping device or any other electronic shipping method used to ship a package, when the shipment is not tendered to Direct To Direct. If you fail to do so and seek a refund, credit or invoice adjustment, you must comply with the notice provisions in Invoice Adjustments/Overcharges in the Billing section. Direct To Direct is not liable for any refund, credit or adjustment unless you comply with those notice provisions.
    21. Your use of an incomplete, inaccurate, or invalid Direct To Direct account number or your failure to provide a valid Direct To Direct account number in good credit standing in the billing instructions on shipping documentation.
    22. Damage to briefcases, luggage, garment bags, aluminum cases, plastic cases, or other items when not enclosed in outer packaging, or other general shipping containers caused by adhesive labels, soiling or marking incidental to transportation.
    23. The shipment of perishables or commodities that could be damaged by exposure to heat or cold, including, but not limited to, the shipment of any alcoholic beverages, plants and plant materials, tobacco products, ostrich or emu eggs, or live aquaculture.
    24. The shipper's failure to provide accurate delivery address information.
    25. Damage to computers, or any components thereof, or any electronic equipment when shipped in any packaging other than:
    26. Any shipment containing a prohibited item. (See the Prohibited Items section.)
    27. The manufacturer's original packaging, which is undamaged and has retained a good, rigid condition.
    28. Packaging that is in accordance with the Direct To Direct packaging guidelines available online at www.fastwayindia.com.
    29. Direct To Direct laptop packaging, for shipments of laptop computers.
    30. Direct To Direct small electronic device packaging, for shipments of cell phones, handheld computers, MP3 players and similar items.
    31. Our provision of packaging, advice, assistance or guidance on the appropriate packaging of shipments does not constitute acceptance of liability by Direct To Direct unless such advice, assistance or guidance has been approved in writing by Direct To Direct Packaging Design and Development and the writing expressly accepts liability in the event of a damaged shipment.
    32. Failing to meet our delivery commitment for any shipments with an incomplete or incorrect address. (See the Undeliverable Shipments section.)
    33. Damages indicated by any shockwatch, tiltmeter or temperature instruments.
    34. Loss or damage to Liquid shipments unless an approved packaging type is used or Direct To Direct Packaging Design and Development has preapproved your packaging prior to shipment. See the Liquid Beverages section for further information.
    35. Dangerous goods shipments that the shipper did not properly declare, including proper documentation, markings, labels and packaging. Direct To Direct will not pay a claim on undeclared or hidden dangerous goods and the Direct To Direct Money-Back Guarantee does not apply.
    36. Direct To Direct will not be liable for the failure to provide any services or service options where our records do not reflect that the services or service options were selected by the shipper.
  • Responsibility of Payments: Sender is responsible for all transportation charges. Unless otherwise notified the recipient will be responsible for all charges associated with clearance such as duties and taxes at destination country. Direct To Direct is not responsible for any fees associated with storage/handling, duties &taxes, customs assessment, governmental penalties and fines, taxes, and legal costs, related to the shipment. Customer (Sender or Recipient) will be responsible for any costs incurred in returning shipment to origin and or storing the shipment at our warehouse at destination country.If payment is not paid in full of service then accounts will be forwarded to a third party collection agency and or legal action will be pursued with costs associated with legal fees and attorney fees incurred by customer.
  • Claims:
    1. We must receive notice of a claim due to damage (visible or concealed), delay (including spoilage claims) or shortage within 7 calendar days after delivery of the shipment. We must receive notice of all other claims, including, but not limited to, claims for nondelivery or misdelivery, within 15 days after the package was tendered to Direct To Direct for shipment.
    2. Notice of claims for which you are seeking more than US$100 must be in writing. All claims must be made within the time limits set forth above.
    3. Your notice of claim must include complete shipper and recipient information, as well as the Direct To Direct tracking number, date of shipment, number of pieces, and shipment weight. Failure to provide us with notice in the manner and within the time limits set forth in paragraphs (A) through (B) will result in denial of your claim, and we will have no liability or obligation to pay your claim. The filing of a lawsuit does not constitute compliance with these notice provisions.
    4. Written documentation supporting the amount of your claim must be delivered to us within 30 days after the package was tendered to Direct To Direct for shipment. Such documentation may include original purchase invoices, estimates or invoices for repair, expense statements, appraisals, final confirmation screen if online order with proof of purchase, or other records. These documents must be verifiable to our satisfaction.
    5. We are not obligated to act on any claim until all transportation charges have been paid. The claim amount may not be deducted from these charges or from any outstanding balance owed to us.
    6. Direct To Direct reserves the right to inspect a damaged shipment on the recipient's premises as well as the right to retrieve the damaged package for inspection at a Direct To Direct facility. The terms and conditions applicable to the original shipment (including any declared value) will govern the disposition of all claims in connection with the shipment, including any claim relative to the retrieval, inspection or return of the package. All of the original shipping cartons, packing and contents must be made available for our inspection and retained until the claim is concluded.
    7. Except in the case of concealed damage, receipt of the shipment by the recipient without written notice of damage on the air waybill is prima facie evidence that the shipment was delivered in good condition.
    8. We do not accept claims from customers whose packages were sent through a package consolidator.
    9. Only one claim can be filed in connection with a shipment. Acceptance of payment of a claim shall extinguish any right to recover in connection with that shipment.
    10. When we resolve a claim by paying full value for a shipment, we reserve the right to pick up the package for salvage, and all rights, title to, and interest in the package shall vest with us.
    11. All claims must be filed online at www.fastwayindia.com
    12. The normal claim processing times varies case by case basis. Customer(s) will be contacted once claim has been approved or rejected. If approved, a check will be sent to customer via mail/courier.
  • Right to inspect: We reserve the right to inspect your shipment to ensure proper packing and check for any prohibited items. Any item that violates the prohibited items list will be removed and returned to sender at time of inspection. Customer will be responsible for charges that might be incurred in returning item. Your shipment may also be inspected upon arrival at destination country and by Customs officials.
  • Customs Clearance: All shipments that cross international borders must be cleared through customs and you may also be required to provide additional information to obtain clearance from other regulatory agencies in the destination country prior to delivery to the recipient.
    1. Except as provided under the Direct To Direct and or affiliate agents will submit shipments to customs and other regulatory agencies for clearance. Duties and taxes or fees that may be assessed by any regulatory agency may be advanced on behalf of the sender and recipient provided appropriate credit arrangements have been made in advance. Direct To Direct and or affiliate agents may charge an ancillary clearance service fee, where applicable, on international shipments for clearance processing, for services requested by the shipper, recipient or importer of record, or to recover the costs passed to Direct To Direct by the regulatory agency for regulatory filing. The types and amounts of fees vary by country.
    2. In some instances, at our option, we accept instructions from recipients to use a designated customs broker other than Direct To Direct (or the broker selected by carrier or affiliate agents) or the broker designated by the shipper. In any event, Direct To Direct (or the broker selected by carrier and or affiliate agents) reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance or if complete broker information is not provided (including name, address, phone number and postal code).
    3. When shipments are held by customs or other agencies due to incorrect or missing documentation, we may attempt first to notify the recipient. If local law requires the correct information or documentation to be submitted by the recipient and the recipient fails to do so within a reasonable time as we may determine, the shipment may be considered undeliverable. If the recipient fails to supply the required information or documentation, and local law allows the sender to provide the same, we may attempt to notify the sender. If the sender also fails to provide the information or documentation within a reasonable time as we may determine, the shipment will be considered undeliverable. We assume no responsibility for our inability to complete a delivery due to incorrect or missing documentation, whether or not we attempt to notify the recipient or sender.
    4. Shipments requiring documentation in addition to the Direct To Direct Air Waybill, the delivery (e.g., a Commercial Invoice) may require additional transit time. Proper completion of necessary documentation, with complete and accurate shipment information, including the appropriate Harmonized Tariff Schedule Code, is the shipper's responsibility.
    5. The sender is responsible for making sure goods shipped internationally are acceptable for entry into the destination country. All charges for shipment to and return from countries where entry is not permitted are the sender's responsibility.
    6. We assume no responsibility for shipments abandoned in customs, and such shipments may be considered undeliverable.
    7. Direct To Direct does not accept any wildlife, marine shipments and agricultural shipments.
    8. For shipments that must be cleared through customs by the recipient, Direct To Direct and affiliated carrier agents can deliver the customs paperwork to the recipient, and delivery of paperwork constitutes timely delivery.
  • Delayed Shipments: We will make every effort to deliver your shipment according to our regular delivery schedules. However, Direct To Direct is not liable for any delays caused by inclement weather, airlines, customs, traffic, political agendas, national holidays, state holidays, and religious holidays. Delays can also occur due to customer not available at destination to receive the parcel. Customer will be responsible for any demurrage/storage fees incurred if shipment is held for a period of time at shipping warehouse until recipient can be contacted for delivery arrangements.
  • Direct To Direct is not liable for shipments lost, mis-delivered, damage due to circumstances beyond our control. This include but not limited to:
    1. Weather – storms, flood
    2. Earthquake
    3. Political Riots
    4. Strike
    5. “Force Majeure” such as war, plane crash or embargo
    6. Any defect or characteristics to do with the nature of shipment, even if known to us when we accept it.
    7. Any action or omission by anyone outside Direct To Direct. For example, the sender of the shipment, the receiver, an interested third party, customs or government officials, the postal service, another carrier or a third party who we contact to deliver to destinations that we do not directly serve.
    8. We are also not liable for electrical or magnetic damage to, or erasure of, electronic or photographic images or recordings
  • Consequential damages: We are not liable for the following, whether they arise in contractor any other form of civil action, including negligence, and even if they are our fault:
    1. Consequential or special damages or loss
    2. Other indirect loss
    3. Breach of other contracts
  • Consequential damages or loss include, but not limited to: Income, Profit, Interest, Markets, use of contents.
    1. Extent of our liability: Our liability for lost or damaged shipment is limited to the lowest of these 3 amounts:
    2. US $10 (or equivalent currency) or
    3. The actual amount of the loss or damaged or actual value of the documents or parcel. This does not include any commercial utility or special value to the shipper or any other person
  • What “actual value” means: The lowest of the following amounts, determined as the time and place we accepted the shipment:
    1. Documents (meaning any shipment without commercial value)
    2. The cost of replacing, reconstructing or reconstituting the documents
    3. Parcels (meaning any shipment with commercial value)
    4. The cost of repairing or replacing the parcel, or
    5. The resale of fair market value of the parcel
    6. The actual value of a parcel cannot be more than original cost to you plus 10%
  • NOTE:"Any dispute arising between the parties or Any dispute or differences arising from this consignment as to the performance or non-performance of the foregoing terms and conditions shall be subject to the exclusive and irrevocable jurisdiction of courts at Ernakulam"